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Frequently Asked Questions

Can the goods be sent to my area?

Yes, we ship all over the world.

How long does it take to transport the goods?

Shipping times vary depending on your location. For more details, please visit our Shipping Policy page.

What shipping carriers do you use?

We use all major carriers and local courier partners. You’ll be asked to select a delivery method during checkout.

How can I make payment / order?

You can make payments using various methods. For detailed information, please refer to our Payment Information page.

How to use promo codes?

To use a promo code, enter it at checkout. For step-by-step instructions, visit our Promo Code Usage page.

Points Benefits

Earn points with every purchase and redeem them for discounts. Learn more on our Rewards Club page.

Referral Benefits

Refer friends and earn rewards when they make a purchase. Details are available on our Rewards Club page.

Season Sale

Check out our Season Sales collection for current discounts and promotions.

How do I track my orders?

Once your order is shipped, you'll receive a tracking number via email. You can also track your order on our Tracking Order page.

Return / Exchange / Refund

We accept returns within 30 days of receipt. Items must be unworn, unwashed, and in original packaging. For more details, visit our Return & Refund Policy page.

Maintenance Suggestions

To ensure your Santic products last, follow these care recommendations: Machine wash at 30°C, do not use fabric conditioner, close all zippers/velcro fastenings, dry flat, do not tumble dry, do not bleach, iron, or dry clean. We also suggest turning your items inside out prior to washing and using a mesh laundry bag.